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STORE POLICIES (REFUNDS, EXCHANGES AND SHIPPING)

Refund Policy

  • Due to the hygiene and personal nature of hair products, ALL SALES ARE FINAL. We do not issue cash refunds once an order has shipped.

    Exchange Policy

  • We want you to love your hair! If there is a product defect or if you received an incorrect item

    Eligibility: You must report the issue within 3 days of package delivery according to tracking records.
    Condition: Items must be completely unused, unworn, unwashed, unbrushed, and in original packaging with all tags attached. Lace must not be cut or altered in any way.
     

  • Process:
    Contact our support team with your order number and photos of the unused item. Once approved, you will receive instructions on sending the item back for an store credit or exchange.

Shipping & Lost Package Policy
 

  • Carrier Delays: Once a package is handed over to the courier (USPS / FedEx / UPS), delivery schedules are beyond our control. We are not responsible for carrier delays.
     

  • Lost or Stolen Packages: If tracking shows your package was delivered but you have not received it, please contact the courier directly to open a claim. We strongly recommend adding signature confirmation or shipping protection at checkout.


Chicago Local Delivery & Pickup:
 

  • We offer local delivery within select Chicago zip codes for a flat fee calculated at checkout. Local delivery orders require a valid phone number and physical delivery address. Free local pickup is also available at our designated Chicago location—you will receive an email notification when your order is ready for pickup.

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