Refund Policy

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Due to the hygiene and personal nature of hair products, ALL SALES ARE FINAL. We do not issue cash refunds once an order has shipped.

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Exchange Policy
 

We want you to love your hair! If there is a product defect or if you received an incorrect item:
 

1. Eligibility: You must report the issue within 3 days of package delivery according to tracking records.

2. Condition: Items must be completely unused, unworn, unwashed, unbrushed, and in original packaging with all tags attached. Lace must not be cut or altered in any way.

3. Process: Contact our support team with your order number and photos of the unused item. Once approved, you will receive instructions on sending the item back for an store credit or exchange.